The Agnes Ring

At The Always Moissanite, we are dedicated to providing an exceptional
shopping experience, which includes offering complimentary express
shipping on all orders. Each piece is meticulously crafted to order, with an estimated completion time of 50 business days. Once your bespoke jewellery is ready, it will be dispatched promptly.

Estimated Delivery Timeframes:
• Australia: 2-5 business days
• New Zealand: 3-5 business days
• United States: 4-7 business days
• Rest of the World: Approximately 7 business days

Please be aware that these timeframes are estimates provided by our
shipping partners and may be subject to delays beyond our control.

For our international clientele, we strive to ensure a seamless delivery experience. While we cover duties and taxes for many countries, certain
destinations may require recipients to settle local import duties and taxes upon arrival. We recommend consulting your local customs office for detailed information pertinent to your region.

To maintain discretion, especially for surprise gifts, all orders are packaged in subtle, unbranded materials. Rest assured, your precious purchase is shipped via insured post, safeguarding its journey to you.

For further details or assistance, please do not hesitate to contact our Client Care team.

At The Always Moissanite, we are committed to ensuring your complete
satisfaction with our exquisite jewellery pieces. Each creation is meticulously crafted to order, reflecting our dedication to unparalleled quality and craftsmanship.

Return and Exchange Policy:
• Custom-Made Jewellery: Due to the personalized nature of custom designs, these pieces are non-refundable and non-exchangeable. We
encourage you to consult with our design specialists to ensure your vision is flawlessly realized.
• Standard Collection Items: If you are not entirely satisfied with a standard item, we offer exchanges or store credits under the following conditions:
• The item must be in its original, unworn condition and returned within 30 days of purchase.
• All original documentation and packaging must accompany the returned item.
• Please note that refunds are not available; only exchanges or store
credits will be issued.

Procedure for Returns and Exchanges:
1. Initiate a Return: Contact our Client Care team to obtain a Return
Authorization Number (RAN). Items returned without a RAN will not be
accepted.
2. Prepare Your Item: Securely package the jewellery in its original
packaging, including all certificates and documentation.
3. Shipping: Ship the item to the address provided by our Client Care
team. We recommend using an insured and trackable shipping method, as
The Always Moissanite is not responsible for items lost or damaged in
transit.

At The Always Moissanite, we are unwavering in our commitment to
exceptional craftsmanship and the enduring quality of our jewellery. To
honor this commitment, we offer a Lifetime Manufacturing Warranty on all
our gold and platinum pieces, ensuring your treasured items remain as exquisite as the day you received them.

Scope of the Warranty:

Our Lifetime Manufacturing Warranty safeguards against any structural
defects arising from the manufacturing process. Should such a defect be identified, we pledge to repair or replace the item at no additional cost to you.

Exclusions:

This warranty does not extend to damage resulting from:
• Normal wear and tear
• Accidental damage
• Misuse or mishandling
• Unauthorized modifications or repairs
• Exposure to corrosive substances

For comprehensive protection, we recommend securing personal insurance to cover instances beyond manufacturing defects.

Claim Process:
1. Assessment: Contact our Client Care team to discuss the issue. We will guide you through the assessment process to determine if the defect falls under our warranty coverage.
2. Return Authorization: If eligible, you will receive a Return
Authorization Number (RAN) and detailed instructions for returning the
item.
3. Shipping: Package the jewellery securely, including all original
documentation. We advise using insured and trackable shipping methods, as The Always Moissanite is not liable for items lost or damaged during transit.
4. Resolution: Upon receipt, our master jewellers will evaluate the
piece. If a manufacturing defect is confirmed, we will proceed with the
necessary repair or replacement and cover the return shipping costs.

Maintenance Recommendations:

To preserve the brilliance and integrity of your jewellery:
• Remove pieces during activities that may subject them to physical
stress or exposure to harsh chemicals.
• Store items individually in their original cases to prevent
scratches.
• Schedule regular inspections and cleanings with our professionals to
maintain their pristine condition.

Our Lifetime Manufacturing Warranty reflects our confidence in the superior quality of our creations and our dedication to your enduring satisfaction.

At The Always Moissanite, we are unwavering in our commitment to
exceptional craftsmanship and the enduring quality of our jewellery. To
honor this commitment, we offer a Lifetime Manufacturing Warranty on all
our gold and platinum pieces, ensuring your treasured items remain as
exquisite as the day you received them.

Scope of the Warranty:

Our Lifetime Manufacturing Warranty safeguards against any structural
defects arising from the manufacturing process. Should such a defect be
identified, we pledge to repair or replace the item at no additional cost to you.

Exclusions:

This warranty does not extend to damage resulting from:
• Normal wear and tear
• Accidental damage
• Misuse or mishandling
• Unauthorized modifications or repairs
• Exposure to corrosive substances

For comprehensive protection, we recommend securing personal insurance to cover instances beyond manufacturing defects.

Claim Process:
1. Assessment: Contact our Client Care team to discuss the issue. We will guide you through the assessment process to determine if the defect falls under our warranty coverage.
2. Return Authorization: If eligible, you will receive a Return
Authorization Number (RAN) and detailed instructions for returning the
item.
3. Shipping: Package the jewellery securely, including all original
documentation. We advise using insured and trackable shipping methods, as The Always Moissanite is not liable for items lost or damaged during transit.
4. Resolution: Upon receipt, our master jewellers will evaluate the
piece. If a manufacturing defect is confirmed, we will proceed with the
necessary repair or replacement and cover the return shipping costs.

Maintenance Recommendations:

To preserve the brilliance and integrity of your jewellery:
• Remove pieces during activities that may subject them to physical
stress or exposure to harsh chemicals.
• Store items individually in their original cases to prevent
scratches.
• Schedule regular inspections and cleanings with our professionals to
maintain their pristine condition.

Our Lifetime Manufacturing Warranty reflects our confidence in the superior quality of our creations and our dedication to your enduring satisfaction.